- To perform high-quality repair at a fair price.
- To give the customer a price estimate for work to be performed.
- To use only proven high-quality merchandise.
- To employ the best skilled technicians obtainable.
- To furnish an itemized invoice. Replaced parts may be inspected upon request.
- To have a sense of personal obligation to each individual customer.
- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
- To furnish or post copies of any warranties covering parts or services.
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
- To follow state regulations.
- To notify the customer if appointments or completion promises cannot be kept.
- To exercise reasonable care for the customer's property while in our possession.
- To maintain a system for fair settlement of customer's concerns
847-854-6906 | 10216 S Illinois Route 31 Algonquin, IL 60102
CODE OF ETHICS
What Our Customers Are Saying
Verified CustomerThis is the second time that I've taken my car back for repairs to Mastertek and again I'm so happy with the work that they did on my car. They always give me an estimate on the cost of the repairs, they are friendly and honest people and the work is done the same day. When you need to leave your car, they will drive you home and deliver your car back to your home , if needed. I used to take my to Toyota for all repairs but NOT any more. Mastertek goes above and beyond in the work that they do. They are the BEST!!!Thomas F.
Verified Customervehicle was brought in for a minor repair, was taken care of and returned in a timely mannerVerified Customer
Verified CustomerFrancisco said he has always gone to this business for his vehicle needs. He stated ever since the 1st time, the staff has always been honest, they have good prices, they do a great job and they are very friendly.Francisco P.
Verified CustomerFrank said that he recommends this business for service.Frank B.
Verified CustomerI started going there about a year ago. Every time I go to pick up one of my cars they make me feel like I'm visiting a friend. Me experience with this shop is always excellent. Work done properly ! I'm always pleasantly surprised. I never feel like I'm over paying. They also will do custom cars. They Replaced everything from radiator cap to gas cap and everything In between. It looks better than it did when it came from the factory. The quality of their work is excellent. All the employees like cars. This shop will treats your car as it was There own car !Armen G.
Verified CustomerThis was my first interaction with Mastertek. It was an absolutely positive experience from all perspectives : professionalism, communication, timeliness and quality of the work done.Mario A.